Steve Hanker – Customer Service – Grand Rapids Building Materials

Steve Hanker has been with Lumbermen’s since 1996, when he joined the company as a Customer Service Representative.

Steve spoke about his duties at Lumbermen’s: “Customer service reps play a key role with order accuracy and support with the sale. We can save the customer time, with quick answers and product knowledge. It’s enjoyable to come in the office and work with a great sales team. I know that the team will not hesitate to assist me. We do this all for the customer experience here at Lumbermen’s, and that is a great feeling at the end of the day.”

In 2023, Lumbermen’s began a volunteer initiative called Building Community with Heart, in which the company provides a paid day for employee owners to donate their time to a community initiative that they wish to support. Steve has taken a leadership role within the program and had this to say, “Lumbermen’s has always prioritized helping individuals and giving back to people in need. The Building Community with Heart program is expanding this commitment even further. Corporate community involvement has been around for a while, but Lumbermen’s has created a high impact employee volunteer program. This initiative is important, as it will bring positive results. Building Community with Heart has become part of our company mission, and says something about the company for future employees. It also brings current employees together, and strengthens relationships. It’s easy to get involved, and it is paid volunteer time.”